Kenis & Rommens have developed two modules that are always tailored to the customer and their sector. Both modules are available in three languages (Dutch, French, and English).
Sales
The SALES module contains the following submodules that each can be selected and tailored separately:
- Mystery shopping (with or without images)
- Intake interviews
- From salesperson to top seller
- From reactive to proactive customer friendliness
- From reactive to proactive customer orientation
- Top seller basic traits
- Sales pitch structure
- Techniques to overcome resistance and close the sale
- Complaints are often an opportunity
- Sell-assurance & persuasive communication
- Binding communicating
- Active listening
- Assertiveness
- Persuasive communication techniques
- Individual coaching (‘on the floor’ and/or ‘on the road’)
- On-boarding programme
- Integrating new staff so that they can get started in the minimum amount of time.
- Interim sales management
- Temporary replacement of management staff (illness or holiday)
- Supervising change processes
Management
The MANAGEMENT module contains the following submodules that each can be selected and tailored separately:
- Coach the coach
- A coach?
- Who am I and who are my employees?
- Myself as a coach or manager?
- What motivates staff?
- Giving and receiving feedback
- Feedback techniques
- Coaching leadership
- Sell-assurance & persuasive communication
- Binding communicating
- Active listening
- Assertiveness
- Persuasive communication techniques
- Coaching on the floor
- Situational leadership
- For new and experienced managers
- KPI training sessions
- Supervising learning to work with KPIs
- Interpreting numbers better and translating these into improvements in your business
- Building a dashboard for your staff
- Career development interviews
- Evaluation and progression interviews
- Interim sales management
- Temporary replacement of management staff (illness or holiday)
- Supervising change processes